Accessibility design

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Client
Dayforce
Date
June 1, 2021
Role
Product Designer

Business need

To make the shift management of Dayforce's native mobile app, WCAG 2.1 AA compliant.

Engagement & research

Refreshed my accessibility knowledge by completing the W3C's Introduction to web accessibility course

Read "Developing inclusive mobile" by Rob Whitaker.

Dedicated time to hands-on learning with iOS VoiceOver, practising navigation with my eyes closed.

Mapped both visual and screen reader experiences for the Dayforce mobile app, Apple Calendar app, and Google Calendar app.

Developed a test script and worked with a Fable accessibility consultant (unsighted) who provided valuable design inputs.

Validation processes

The Fable service included the opportunity to run useability tests with an unsighted user which I ran on multiple occasions iterating design between each session.

Tools & artefacts

Balsmiq mockups - to diagram flow concepts and information architecture approaches

Figma - to prototype the entire shift management experience in multiple view ports for both iOS and Android

Signoff

Project was on going when my contract with Dayforce ended

Lessons learnt

Multi-pane screen experiences are problematic for unsighted users

Having access to disabled users when designing for accessibility speeds up and increases the quality of products and services for inclusive audiences.