Loom video
Gallery
Business need
A way for the incoming national practice manager to quickly bootup on the wants & needs of consultants within the Australian arm of the NRI organisation.
Engagement & research
Facilitated two sessions with consultant participants
Session 1 gathered pains and gain
Session 2 gather priorities
Final data was synthesised to generate a single consultant persona
Presented the persona to national practice management team
Validation processes
The 2nd session included opportunity for participants to influence priorities
Final persona was socialised with the attendees, feedback collected and iterated until consensus
Tools & artefacts
Figjam - to help guide discussion sessions and capture data
Figma - to develop persona document for distribution
Powerpoint - to develop outcomes deck for presentation
Signoff
Persona including process of development was presented to the incoming national practice manager.
Lessons learnt
This project made me very aware of the sensitivity to employee experience related polling.
