Training module design

Loom video

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Client
NRI
Date
February 1, 2023
Role
Training designer

Business need

A training module suitable for onboarding novice consultants

Engagement & research

In order to meet the delivery deadline I time boxed a week for discovery and week for design and presentation development

Started by mapping the consultants journey prior, during and post client engagement

Viewed and analysed over 20 hours of consultant training video content

Developed a deck and presented it to the Australian practice management team

Validation processes

Generated a journey map that was socialised with consultants and iterated until consensus

Inputs were gathered from business management stakeholders and incorporated into the final design

Tools & artefacts

Adobe Illustrator - novice consultant Journey map

Figjam - analysis of consultant training videos

Powerpoint - consulting 101 deck

Signoff

Presented the training module deck to the new national practice manager with all of the state practice managers present.

Lessons learnt

MECE (mutually exclusive categorically exhaustive) is an efficient method to make sense of complex data sets

The potential value of being able to automate the conversion of video to text